Service and Maintenance is provided to all clients on a 24/7 basis by our highly trained and certified engineers and technicians. Tronsec prides itself on the fast, efficient and reliable service regardless if the site is located in remote regions or next door. With our ability to remotely access security solutions via TCP/IP Networks, GSM, GPRS or a standard telephone line, our technicians can accurately determine any fault and plan to have the issue resolved to minimise the downtime of the most important services protecting assets and individuals. Tronsec can be contacted via various means including our 24/7 call centre or dedicated clients service e-mail address.
Planned Preventative Maintenance provides for regular inspections, which test and report on the operation of the installed equipment. The objective of this program is to conduct routine inspections to test for correct operation and to adjust equipment installed, so as to maintain the security integrity of electronic security solution. Maintenance inspections will minimise unforeseen breakdowns and increase the active efficient life of the equipment. There are varying service level agreements available starting with standard breakdown callouts to fully planned and comprehensive maintenance services incorporating guaranteed response times and the permanent holding of changeover hardware. Extended warranty periods of all equipment is available so the client has firm annual budget costs associated with any service provided.