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Services

Tronsec offer services and products we believe to be superior to our competitors to ensure our clients receive prompt service and to also protect their business from the implementation of proprietary products offered by other security integrators. Tronsec’s philosophy is to provide a solution that not only meets the present and future requirements, but also enables the client to source other security integrators to perform service and expansion works, without the need to purchase products of a proprietary nature from the original integration company. This is Tronsec’s guarantee of competitive pricing and system protection on all products and services we provide.

Total Security Management Solution provides a fully inclusive design, implementation and management service to develop a security solution that best reflects the operational requirement of the business, the end user and regulatory authorities within the client’s budget. Tronsec will propose the most relevant hardware to meet all obligations of the system design without prejudice to preferred functionality, technology or equipment manufacture. Tronsec comprehensively documents all security solutions and operational requirements prior to the implementation of any service.

Service and Maintenance is provided to all clients on a 24/7 basis by our highly trained and certified engineers and technicians. Tronsec prides itself on the fast, efficient and reliable service regardless if the site is located in remote regions or next door. With our ability to remotely access security solutions via TCP/IP Networks, GSM, GPRS or a standard telephone line, our technicians can accurately determine any fault and plan to have the issue resolved to minimise the downtime of the most important services protecting assets and individuals. Tronsec can be contacted via various means including our 24/7 call centre or dedicated clients service e-mail address.

Planned Preventative Maintenance provides for regular inspections, which test and report on the operation of the installed equipment. The objective of this program is to conduct routine inspections to test for correct operation and to adjust equipment installed, so as to maintain the security integrity of electronic security solution. Maintenance inspections will minimise unforeseen breakdowns and increase the active efficient life of the equipment. There are varying service level agreements available starting with standard breakdown callouts to fully planned and comprehensive maintenance services incorporating guaranteed response times and the permanent holding of changeover hardware. Extended warranty periods of all equipment is available so the client has firm annual budget costs associated with any service provided.

Off Site Monitoring provides 24/7 security control rooms built to ASIAL Standards who will respond to all alarm activations generated from the standalone security, integrated security and closed circuit television systems. The control room will action all alarms as per the pre-defined alarm response procedures issued by the client, including the management of environmental services and associated contractors. Included in this service is the management and despatch of security guards to attend site to complete a security inspection as well as 24 hour static guards deployed to manage the entry and exit of goods and individuals to site.

Credential & Identification cards is another service provided by Tronsec using the latest technology to guarantee no card can be duplicated. Tronsec can provide unique and secure Smart and Proximity cards with encrypted and secure formats to protect our clients from duplication and re-distribution of these cards to third party persons or organisations. The secured format cards are matched to the localised firmware provided by Tronsec and installed on all control panels. We use the latest technology and quality consumables to produce professional and tamper proof ID cards. Unlike other integrators, the card format ownership is passed onto the client and not held by Tronsec.

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